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Privacy policy

September 15, 2017 (updated on May 1, 2019)

REELIFE is committed to protecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy (“Policy”) is designed to help you to understand what kind of information we collect in connection with our products and services and how we process and use such information. Throughout this Policy the term “personal data” means information relating to an identified or identifiable individual (i.e. a natural person).

“REELIFE” means REELIFE Fitness & Health, LLC., which covers its group of companies, subsidiaries and affiliates (also referred to herein as “we” or “our”).Under the guidance of this policy, you acknowledge and agree that one or more of the Group's companies, as information managers, may use your personal information, either individually or jointly.

This policy applies to personal information collected by products and services provided by REELIFE or otherwise associated with us and is subject to this policy.For example, our products, websites, applications and other types of services are usually in electronic form, as well as other services such as customer service and warranty services, customer events or promotions and promotions.

We usually ask for additional privacy terms for a particular product or service of REELIFE.These terms will prevail in the event of a conflict with this policy.Our products and services may also include linked websites and third party services related to other companies, and they all have their own privacy policies.We encourage you to read the privacy policies of these services carefully.Reelife is not responsible for any privacy matters or content related to third party services.

If, in accordance with applicable laws, the processing of personal information referred to in this Privacy Policy requires your consent, your consent will be obtained in a different form from different sources, depending on the product you use, the website, Services and application software, such as clicking 'I agree', accepting a service or website settings, or other means of indicating your license.

Collection of personal information

We collect personal information when you purchase our products, use or register our services, participate in promotions and commercial activities, or interact with us in other ways.Below are some examples of the types of personal information we collect.

Technical information

In most cases, you can visit our website or use our products and services without having to identify yourself.However, certain technical aspects are collected as often as you use our services.This information includes: your IP address, time of access, your linked website, the pages you visit, the links you use, the banners and content you view, the browsers you use, and other technical information.When you use our services or interact with us over a telecommunications network, certain additional information (such as your mobile number) may be transmitted to us by the telecommunications carrier as standard content of the communication.See the 'Cookie Usage and Web Beacons' section below.

Information You Provide Us

When you register to use our services, purchase products, participate in promotions or contact us at any time, we may ask you for your name, email address, address and username, password and other documents to verify the user. Identity and operation, we will use this information to meet your needs, provide related products and services or communicate with you.In addition, we also collect location information, routing information, pictures, etc. that you upload.We also collect training data and relevant personal information for data analysis and research, such as age, gender, zip code and preferred language, if needed.

We also collect other information, such as acquiescence about the terms, preferences and feedback, and the use of your browser.Sometimes unidentifiable information becomes personally identifiable when you provide personal information.Our services will also require you to provide information about others, for example, when you order a product and want to send it directly to another recipient.

Special Categories of Personal Data

Depending on the products you purchase and the services you use, we also collect data on biometrics and health, such as blood pressure, heart rate, and fingerprints.Users must explicitly authorize consent to the collection of such information.For some services or software applications, the collection of information is done by adjusting the settings.If you refuse, you will not be able to use our related services.

Trading Information

We collect or ask for information about your purchase and use of our products and services and other interactions.Such information may include: detailed records of your inquiry, products and services we provide (including postal details), shopping details (including payment information, credit card information, billing address, credit check and other similar financial information), you and Reelife's purchase agreement, communication history and details of the transaction you provided.According to the relevant laws, your call history with after-sales support or similar services may also be recorded.

Location Data

Some services use your location information.Your consent will be won in advance before use.

Information collected from third parties

In addition to collecting personal information from us, we also use personal information provided by rental companies and other public sources in accordance with relevant laws.Such information includes credit information and address updates.

Use of information

Reelife will use your personal information in accordance with this policy and/or the specific privacy terms of any additional services.Sometimes it will be one or more at the same time.

Provide products and services

In order to meet your needs for product use and service (eg customer service), to reach an agreement between you and REELIFE, we need to use your personal information.Sometimes it is to ensure the functionality and security of products and services and to prevent and achieve anti-fraud and misuse purposes.

Develop products and improve services

We also use personal information for product development and improvement services.In most cases, we only use summaries and statistics.In order to better personalize your service, we also use your personal information.For example, recommend and send ads that match your preferences.We may combine personal information collected by you when you use a REELIFE product with our existing information about you, except for personal information collected for different purposes.

Communicate with you and marketing

We need to use your personal information when communicating with you.For example, provide information about the products and services you are using, or contact you to complete a customer satisfaction survey.You will also use your personal information for marketing activities, including personalized marketing, market research under the guidance of relevant laws, that is, through our own or third-party electronic or other services to conduct business with you about our products, services or promotions. Market research.In addition, some of our products and services will be promoted by other companies.Reelife will not disclose your personal information to these companies without your consent.

Personal information analysis / personalization

We process and use your personal information for direct marketing and optimization of products and services.We also create summaries and statistics based on your personal information/personalization.Information Analysis/Personalization involves automatically processing your personal information to assess or predict your personal preferences and interests in order to send promotional notices about your products and services that are best for you.

Delivery of personal information

We may disclose your personal information to third parties for reasons of mandatory legal obligations or as set forth below in this policy.

REELIFE  group Companies

You acknowledge and agree to share your use of your personal information within the REELIFE Group, and for the purposes of this policy, when the group company is involved in providing services to you or other group companies, transfer your information between other group companies. .These include, but are not limited to, billing and delivery of your purchases; provision of related services such as customer service; development and maintenance of digital solutions; and management, analysis and personal information analysis/personalization of customer information as defined above.Other REELIFE group companies/brand companies (except for companies/brand companies that you order separately as consumers) will not send you marketing content based on email and text messages.

Exit marketing based on email/short message.You can opt out of brand marketing emails by following the instructions or contact emails provided in the email (usually via the 'Unsubscribed' link) and the respective brands/group companies listed on their website.If you opt out, we may still send you non-marketing emails, such as service notifications or other information, or if you are a business customer, we may send some business relationship information.You can also opt out of SMS-based direct marketing projects by contacting the group companies/brands listed on their respective websites or by applying SMS options.

Service providers and other authorized third parties

We may also pass on your personal information to authorized third parties who perform the business described in this policy in the name of REELIFE, for example, technical, logistics, e-commerce, marketing and other service providers.Such parties may not use your personal data for any other purpose and always act in accordance with this policy and use appropriate security measures to protect your personal information.

We will also pass on your heart rate, biometrics and other health-related personal information to the service partner if there is a third party handling the information in your service or if you agree to a third party company Reelife products and services are available to process your information.

International transmission

Our products and services may be provided using resources and servers located in different countries around the world.Your personal information will therefore be transferred to countries outside of the location where you use our services, including outside the European Economic Area.The level of protection of personal information there may not meet the requirements of the European Commission.In this case, we will try to ensure that your personal information is properly protected in accordance with applicable laws.Regarding the international transmission of your personal information, we generally apply an agreement based on the European Commission's Standard Contract Terms ('SCCs').Please click here to view SCCs.If you would like to know more about international transmissions, please contact us using the contact details provided in this policy.

Other information disclosure

In accordance with applicable laws, we may disclose and otherwise process your personal information to protect the legitimate rights and interests of REELIFE, for example, in civil or criminal lawsuits.

Acquisition and Merger

If we decide to sell, purchase, merge or otherwise reorganize our business in certain countries, we may involve disclosure of personal information to prospective or actual buyers and their advisors, or receipt of the seller and in order to close the transaction. Personal information provided by its consultants.

Information about minors

REELIFE's policy requires minors not to purchase our products and services or to participate in other legal acts without the consent of their parents or legal guardians.Unless otherwise permitted by applicable law.If you are a minor but have obtained the consent of your guardian, you must be able to prove to us that this license exists.

REELIFE's policy requires minors not to purchase our products and services or to participate in other legal acts without the consent of their parents or legal guardians.Unless otherwise permitted by applicable law.If you are a minor but have obtained the consent of your guardian, you must be able to prove to us that this license exists.

Information integrity and retention

We will take reasonable steps to ensure that your personal information is accurate and up to date, and that incorrect or unnecessary information is deleted.

Some REELIFE products and services require you to manage your account information.We recommend that you log in to your account frequently to update your personal information.And please keep in mind that when you use such online services, you are responsible for providing accurate details and keeping them up to date.

We will retain your personal information for the period necessary to achieve the purposes described in this Privacy Policy, unless required by law to be retained for a longer period of time.

information security

REELIFE takes reasonable technical and organized information security measures to prevent the risks associated with the provision and processing of personal information and to minimize such risks.

These include: using firewalls, encryption, implementing appropriate access rights management systems and procedures, carefully screening processors, enhancing training for REELIFE information processing staff, and other measures necessary to prevent unauthorized use and disclosure.If necessary, we may also obtain backup copies and use other similar methods to prevent accidental damage or damage to your personal information.If a particular part of the reelife website supports online transactions, we will use industry-standard security measures, such as those provided by the Secure Sockets Layer ('ssl') to protect the confidentiality and security of online transactions.。

Use of Cookies and Web Beacons

Whenever you visit REELIFE's website, we use 'cookie' technology to identify your computer.Our goal is to provide you with a more convenient service.For example, you don't need to enter your password frequently for a while, or you don't have to re-enter the items you put in your shopping cart.Cookies are also used for network traffic analysis and account management.

Some REELIFE websites also use other local storage technologies such as 'local shared objects' (also referred to as 'Flash Cookies') and HTML5 local storage.These technologies, like the cookies described above, are used in your device to store user behavior and personal preferences.However, these technologies use different parts of your device from some standard cookies.So you may not be able to control them with standard browser tools and settings.You can disable the Flash cookie by following the instructions provided on the Adobe website.

REELIFE uses so-called web beacons (or 'pixel tags') to create links to certain websites.However, we will not use them to identify individual users.A web beacon is a typical graphical image that is placed on a website to collect the number of visitors to a website and/or certain cookies.This type of information is used to improve our services.Web beacons typically do not collect any information other than the standard portion of your browser that is provided to us using Internet communications.If you disable cookies, web beacons will no longer be able to record your specific behavior.However, web beacons may continue to collect information that is accessed using your IP address, but such information is no longer personally identifiable.

If you wish to block cookies or receive notifications before placing cookies, you can do so by setting up your browser.For example, if you use Internet Explorer, you can block and manage cookies by following the instructions here.More information on Cookie Control can be found at

However, please note that after cookies are disabled, you will not be able to use certain services or be able to browse certain parts of the website.

Some business partners that link to our website are also using cookies and web beacons.We do not have the right to access and operate these cookies.

You acknowledge and agree to the storage of cookies, other local storage technologies, the storage of beacons and other information on your devices, and our and third parties have access to all of the above mentioned storage.

Your rights

You have the right to ask us to provide the information we collect from you.You also have the right to ask us to supplement, correct, anonymize or delete any incomplete, incorrect, unnecessary or outdated personal information.However, we cannot delete personal information about legal obligations that must be observed.You have the right to request and accept personal information that we collect from you in a manner that is commonly and available to the computer.You have the right to request a restriction on the processing of your personal information if you believe that the personal information we collect is inaccurate and you do not want your personal information to be deleted as it is considered illegal during the processing of the information, or Personal information is no longer needed, or you disagree with the processing of information, and the legal basis for information processing is still under review.

You also have the right to object to the use of your personal information for our marketing, promotional materials, personal information analysis or market research at any time.Even if you have agreed to use your personal information, you still have the right to withdraw your consent at any time.

If you wish to exercise the above rights, you may, by appropriate and in accordance with the relevant laws, contact us through the contact information mentioned in the marketing materials or displayed in this policy.In some cases, especially if you want us to remove or stop your personal information being processed, this may also mean that we cannot continue to serve you.We recommend that you use the account management tools provided to you as these tools usually provide direct access links and allow you to manage your personal information effectively.

Please note that REELIFE  may need to identify you and ask for more information to fulfill your request.Also, the relevant laws may contain restrictions and other provisions related to your rights above.

Complaints to the regulatory authorities

If you believe that REELIFE is not in compliance with the Information Protection Act when processing your personal information, or reelife cannot fully guarantee your rights, you can file a complaint with the local regulatory authority responsible for information protection.

Your personal information and contact details manager

The manager responsible for the legal aspects of information protection is (if applicable):

(1) Reelife Fitness & Health, LLC. 801 S. Figueroa Street Suite 1000, Los Angeles, CA 90017 America .And / or

(2) REELIFE group company, including the website, application, product or service you are using (you will get your name and registered address when you purchase or register).And / or, when applicable,

(3) REELIFE group company, refers to the use of your personal information for direct marketing or similar purposes (you will get its name and registered address from the promotional materials received from the marketing).

You can also contact the above information manager (as specified in the above websites) at the following address:

Reelife Fitness & Health, LLC. 801 S. Figueroa Street Suite 1000, Los Angeles, CA 90017America.And / or

Changes to this Privacy Policy

Reelife will update and change this Privacy Policy at any time.If the purpose of processing the information changes, reelife will post a notice of such changes in advance and obtain your consent as needed.

Cookie Policy

What are cookies?

This website uses cookies.The primary purpose of using cookies is to analyze and improve the experience of our visitors on our website, as well as for marketing purposes.

A cookie is a small text file that is stored on your device when you visit a website.We use the term 'cookie' here to refer to technologies such as cookies, Flash cookies, social media plugins, pixel tags, and web beacons.

The cookie set by us is called 'first party cookie'.Cookies set by parties other than us are referred to as 'third party cookies.'Third-party cookies allow visitors to use content and features provided by third parties (such as personalized advertising and analytics) on or through this website.Please read our privacy policy and more information below.

What Kind of Cookies Are Used by Us?

Different types of cookies are used for different purposes.The primary purpose of our use of cookies is to improve the experience of our visitors on our website and for marketing purposes.

Depending on the type of cookie used, the information collected by the cookie may include the following: device type, unique browser identifier, IP address, unique cookie identifier, browser type, language, country, operating system, system settings, you and Information about our website interactions (such as purchases, indicated preferences, and click behavior).

We do not control the functionality of third party cookies.The corresponding third party is responsible for such cookies and their own data processing.

  1. Essential Cookies
    Cookies such as basic cookies are essential to help you navigate the website and use the basic features of the website (such as shopping baskets).These cookies are required to enable the core website feature.

  2. Performance Cookie

    Performance Cookies collect information about how visitors use the site in an anonymous and aggregated form.They are used to analyze and improve the way the site works.

  3. Functionality Cookies

    Feature cookies allow websites to remember choices made by visitors (such as usernames, languages, or geographies) to provide more personalized features.They can be used to provide the services you request, such as watching videos.

  4. Marketing Cookies

    Such cookies are typically third-party cookies used to serve ads that are more relevant to you.They also limit the number of times you see a particular ad and measure the performance of your ad.They remember the footprint of your device on the site and help us understand your shopping behavior, which in turn helps us improve the site and provide you with ads and products that interest you.In addition, they allow you to like us or recommend us on social media (such as Facebook, Twitter, Instagram, Pinterest) and help you rate and review our products.

     Third parties may share their advertising cookies with multiple websites, and with these cookies, we and/or third convenience can identify which websites you have visited.Advertising cookies can display relevant advertisements on our and third-party websites based on data obtained from third-party cookies.The third-party advertising cookies and services we use include Google ads, Facebook, Bing ads, Yahoo! ads, and Instagram ads.

How to Disable Cookies at Any Time?

You can change your browser settings, delete certain cookies, or prevent them from being stored on your computer or mobile device.The 'help' section of the browser should have information on how to manage browser cookie settings.However, it should be noted that blocking cookies may affect the use of website features.

If you only want to accept our cookies and not accept third-party Cookies, you can generally do so by selecting 'Block third-party cookies' from your browser settings (depending on the browser you are using). .

How to disable cookies in different browsers:

If you wish to deny the site from placing cookies on your device (e.g. computer or mobile phone), you may block cookies in your browser settings:

Internet Explorer:

Google Chrome:

Mozilla Firefox:



Adobe (flash Cookie):

If you use a different browser, check the support website for that browser.。

Google’s instructions on how to opt out of targeted marketing:

Facebook's description of ad settings:

Learn more about cookies, targeted marketing, and how to opt out: or

  • REELIFE is a professional fitness equipment brand in the United States. We provide professional aerobics and strength fitness equipment, such as first-class suspension and damping treadmill, suspended elliptical machine, self generating fitness car and so on.
Reelife Fitness & Health,LLC.
Address: 801S. Figueroa Street, Suite 1000 Los Angeles, CA 90017
Tel: (213) 688-9898
Fax: (213) 688-9899
©2022 Reelife Fitness. All rights reserved. REELIFE FITNESS is a registered trademark.